Thank you for preparing for JEE and NEET with Brainiyo (brainiyo.in). We want to make sure you have a clear understanding of how our subscription plans work, how you can cancel them, and under what terms refunds are processed.
We have written this policy in plain, simple English with clear headings. As an Indian EdTech platform operated by Brainiyo EdTech Technologies, we ensure our policies are fair, transparent, and comply with applicable Indian consumer protection standards.
1. Policy Overview
Brainiyo offers both monthly and annual subscription plans. These plans unlock unlimited practice questions, spaced repetition (SRS) scheduling, custom study paths, and detailed analytics. All payments on our platform are processed securely in Indian Rupees (INR) using our payment partner, Razorpay.
2. Free Tier & Trials
To make sure Brainiyo is the right fit for your exam preparation, we offer a **Free Essential Tier**. This allows you to solve up to 30 questions per day and preview our dashboard analytics without entering any credit card or payment details.
We highly recommend using our free features to check out the question quality and our interface before making a purchase.
3. Refund Eligibility Rules
If you decide to upgrade to a premium plan and find it doesn't meet your needs, you can request a refund under the following conditions:
You are eligible for a full refund of your purchase price if:
- You submit your refund request within exactly 7 calendar days from the date of purchase, **AND**
- You have solved fewer than 50 questions on the practice portal in total since buying the subscription.
No refunds will be granted if the request is submitted more than 7 days after the purchase date, or if you have solved 50 or more questions. This prevents misuse of our test database and conceptual materials.
4. Annual Plan Pro-Rata Policy
For students on our **Annual Subscription Plan**, we provide extra flexibility:
If you request a refund within **15 days of purchase** (even if you have solved more than 50 questions), we will consider a **pro-rata refund**. This means we will deduct the cost of one standard single month of premium access along with payment gateway charges, and return the remaining amount to you. No pro-rata refunds will be entertained after the 15-day mark.
5. Renewal Charges & Grace Period
To prevent any interruption in your JEE/NEET studies, monthly and annual subscriptions may renew automatically. We do not issue refunds for automatic renewal charges if you simply forgot to cancel before the billing cycle.
However, we offer a **48-hour grace period** from the renewal date. If your subscription auto-renews and you contact us within 48 hours without having solved any new questions during those 48 hours, we will cancel the renewal and refund the charge.
6. Razorpay Transaction Fees
Please note that third-party payment gateway transaction fees (charged by Razorpay, typically around 2% to 3% of the total transaction value) are charged directly by the gateway provider and are **non-refundable**. In cases where a refund is approved, we will return the subscription value minus these transaction fees.
7. How to Request a Refund
To request a refund, please follow these steps:
- Send an email from your registered Brainiyo email address to: refunds@brainiyo.in.
- Use the subject line: Refund Request – [Your Order ID / Payment ID]. You can find this ID in your Razorpay email receipt.
- State the reason you are requesting a refund (your feedback helps us make the platform better!).
Processing Time: Once your refund request is verified and approved, it will take 5 to 7 business days for the funds to reflect in your original payment method (bank account, UPI, credit card, or wallet used during purchase).
8. How to Cancel Your Subscription
You can cancel your subscription at any time. You do not need to call us. You can cancel using either of the following options:
- Account Settings: Log in to your student portal, go to My Profile > Subscriptions, and click on the **Cancel Subscription** button.
- Email Support: Send an email requesting cancellation to support@brainiyo.in at least 24 hours before your next billing date.
9. Access After Cancellation
When you cancel your subscription, you will not lose access immediately. Your premium membership will remain active, and you can continue to practice with premium features, until the **end of your current billing period**.
For example, if your monthly billing date is June 15th and you cancel on June 1st, you will keep premium access until June 15th. After June 15th, your account will downgrade to the Free tier.
10. No Partial Refunds for Unused Days
We do not provide partial refunds or credits for unused days in the middle of a billing cycle. If you cancel your subscription halfway through your billing month, you will not receive a refund for the remaining days of that month.
11. Governing Laws
This policy is governed by the laws of the **Republic of India** and is in compliance with the **Consumer Protection (E-Commerce) Rules, 2020** issued under the **Consumer Protection Act, 2019**.
12. Billing Support Contact
For any questions regarding billing errors, double payments, or subscription issues, you can contact our support team:
Brainiyo Support Team
Brainiyo EdTech Technologies